Inchotels SRL (hereinafter, " Inchotels " ) respects and protects your privacy. Pursuant to art. 13 of the Privacy Code (Legislative Decree no . 196 of 30 June 2003) , we provide below the information regarding the processing of personal data (hereinafter "Users" ) that interact with the website (hereinafter , the "Site ").
The present disclosure relates solely to the possible processing of personal data in the course and at the time of Site navigation and booking.
Holder of the treatment
The treatment of personal data relating to Users of the Site is now Inchotels SRL with registered offices in Parma, Via Reggio 51 / A
Purposes of the data processing
Users' data are collected and used to allow navigation on the Site, to enhance the browsing experience and to enable the reservation , or respond to any requests and communications from the shippers.
Types of data processed
Navigation Data The computer systems and software procedures used to operate this website acquire, during their normal exercise some personal data whose transmission is implicit in the communication protocols of the Internet . This information is not collected to be associated with identified , but by their very nature could, through processing and association with data held by third parties, to identify users . This category of data includes IP addresses or domain names of computers used by users who connect to the site , addresses in URI (Uniform Resource Identifier) of requested resources, the time of the request , the method used to submit the request to the server , the size of the file obtained in reply, the numerical code indicating the status of the reply given by the server (eg, successful, error , etc. . ) and other parameters regarding the operating system and computer environment. These data are used only to obtain anonymous statistical information on the Site, to check its correct functioning and improve the browsing experience of users , and they are deleted immediately after processing. The data could be used to ascertain responsibility in case of hypothetical computer crimes to the detriment of the Site Data provided voluntarily by users The optional , explicit and voluntary data in web forms or electronic mail to the addresses indicated on this site involves the subsequent acquisition of the sender , necessary to respond to requests, and of any other personal data included in the message or conferred upon booking.
Optional supply of data
Apart from that specified for navigation data , the user is free to provide personal data to request the sending of informative material or other communications. Their absence can make it impossible to fulfill the request .
Methods of data processing
The treatment is done through automated means (eg . Using electronic procedures ) and / or manually (eg . On paper) for the time strictly necessary to achieve the purposes for which the data were collected, however , in accordance with the legal provisions in force. Specific security measures are observed to prevent the loss of data, illicit or incorrect use and unauthorized access.
Notice the use of Google Analytics
Communication of data to third parties
Without prejudice to any treatment carried out by third parties acting on behalf of inchotels for the management of the Site, duly appointed as external treatment , no data collected during the navigation of the Site by Members shall be communicated or disclosed to third parties .
Your rights (art. 7 of Legislative Decree 196/ 03)
You have the right at any time to obtain confirmation of the existence or not of personal data and to know its content and origin , verify its accuracy or request its integration or updating, or correction . Pursuant to the same article, you have the right to request cancellation , transformation into anonymous form or blocking of the data processed in violation of the law, and oppose any case , for legitimate reasons , to their treatment. Requests should be directed to Customer Service inchotels office to fax number 0521992317 , by e- mail at email@example.com by registered mail to the following address : Inchotels SRL - Customer Service Office , Via Reggio 51 / A - 43126 Parma.
Links to other websites
This privacy statement applies solely to the Website The Website contains links to websites of third parties , with respect to which hotel does not exercise any form of control. Hotel will therefore not be in any way responsible for the processing of any personal data performed by such third parties.
General booking conditions
1 . Your Reservation
By making a booking , the person who carries out the process is identified as the leader of the group and must be authorized by the other participants to adhere to these Booking Conditions . The group leader is responsible for any payment due to us . We will confirm your living room (which is subject to availability ) by sending a confirmation by e-mail or traditional mail. Please check carefully the booking confirmation and contact us in case this document should appear to you or any other incorrect or incomplete as it may not be possible to change it at a later time . A confirmation of your booking you will be prompted for a credit card as guarantee. In the absence of a valid credit card we reserve the right to cancel your booking. Upon check -in at the hotel you will be asked for a credit card to guarantee payment . A credit card can also be different from the one given as a guarantee when you made your reservation . Please note that to complete your reservation you must be of legal age , children and young people who stay must be accompanied by an adult.
2 . Your Contract
The contract is in place when we send you the booking confirmation . The said contract is subject to the Italian law and the parties agree that any dispute will be the responsibility of the Italian Law.
3 . The cost of your stay
We reserve the right to increase or decrease the rates at any time. The price of your staying will be confirmed at the time of your booking. From the moment your booking is confirmed (subject to errors and omissions in any case ) , the price of your stay will not be increased / will not change. The confirmed rate will not be including any local taxes introduced by the Finance Act 2007. Booked the hotel reserves the right to add the amount of these taxes at the rate confirmed . We reserve the right to correct any errors , both in the advertised price , and in that confirmed . We will update the prices at the time we become aware of the error . Please note that errors and changes can occur occasionally . We advise you to check the price of your chosen holiday at the time of booking . The Italian anti-money laundering legislation (Legislative Decree 21.11.2007 n . 231 , art. 6.12.2011 49 and following of Legislative Decree n . 201, § 12 para. 1 ) prohibits the transfer of cash if the value object transfer both total equal to or greater than € 1,000 . The transfer is forbidden even when it is performed with multiple payments below the threshold that appear artificially divided . Therefore, in the event that the total amount payable for the services is equal to or greater than 1,000 Euros , payment must be made by credit cards accepted by the hotel .
4 . Changes made by you
In case you wish to make changes to your reservation , you must necessarily this website , in the section " My bookings " . While it is our goal to assist you, but we can not assure you that we will be able to meet your every change request. The moment you realize the conditions under which it will be possible to make the requested change to the reservation made by you , this transaction will be treated as a cancellation and a subsequent re-booking and any subsequent cancellation fee will apply (see section 6 of this document).
5 . Cancellations made by you
In the event that you or any participant in your group you need to cancel your stay after confirmation of booking, the leader of the group is required to notify us immediately . Your notice of cancellation will be effective only if made by this website in the section " My Reservations " . On this occasion, you will receive an identification code of the delete operation on the date and time of your communication . We suggest you save the cancellation code for your convenience. In the event that the cancellation is made by you over the cancellation free of charge indicated at time of booking and confirmation notices you received, will incur a cancellation fee . Failure to cancel within the time limits specified at the time of booking and no-show , will incur a penalty . There are particularly advantageous tariff plans that have cancellation policies more restrictive or higher penalties , of up to 100 % of the value of the stay . These penalties will be communicated at the time of booking .
6 . Changes and cancellations made by us
We plan offers and rates with several months in advance. Occasionally we need to make changes or to correct errors in website and other details both before and after bookings have been confirmed . And ' We seek as far as possible to avoid changes and cancellations , but we reserve the right to make calls. Most of these changes are minor but occasionally we need to make more significant changes . In this case , there shall exert to notify you in the shortest possible time . If there will be the opportunity and the time needed to prepare things before the departure date of your stay, we will propose the following alternatives: ( a) ( for significant changes ) accepting the changed conditions ( b ) a wonderful alternative proposed by us, with standards and conditions similar to or greater than that originally booked , or ( c) cancel or accept the cancellation, in which case any payment made to us will be reversed. Please note that the alternatives proposed above are not applicable if the changes are of a minor nature .
7 . Force Majeure
Except in the cases expressly provided for by these Booking Conditions , we are not responsible for any additional cost or expense incurred by you (as described in detail in paragraph 9 ) or in the case where the full or partial use of our services is limited to because of the occurrence of cases of "force majeure " . In this document relating to the Booking Conditions, "force majeure " means any event which can not be foreseen or avoided by us or our service providers , despite all the attention given . This type of event includes war or similar events , riots, civil wars , terrorist attacks, natural or nuclear disaster , fire , adverse weather conditions , strikes or any other event beyond our control.
8 . Our liability to you
And ' our intent to reassure you that all services provided in your booking are prepared with the utmost care . We will be responsible for any failure that occurred during your stay , in case the cause is attributable to a failure by us or our employees (if they were operating in their powers and duties of the employee) or because of shortcomings on the part of our booking agents and sales (where applicable) . Instead it will be your responsibility to prove that there was indeed a failure on our part, in case you wish to make a complaint. We will not be responsible in case of illness , injury , or injury, death , loss of any personal belongings , damage, extra cost in any of the following cases: ( a) for failure due to one or more persons belonging to the group of participants ( b ) for absence due to a third party not directly connected with the provision of the service or stay, deficiencies that have not been able to be foreseen or avoided , or ( c) because of an event or circumstance which we or the supplier of the service in question could not foresee or avoid , despite the utmost care applied ( d) the absence of any third party who is not directly involved in providing services on our behalf . In addition, we will not be responsible for the lack of enjoyment of your stay due to a lack of communication from you of a few important element in this regard at the time of booking or not resulting in the booking contract . In particular, we will not be responsible for any service that is not specifically included in the contract. This excludes from liability, for example, any additional services provided directly by the hotel or by an outside vendor , not reported in the conditions of the offer and that has not been agreed upon booking .
9 . Problems and complaints
In the event that you have any reason to make a complaint or to report any problems you occorsovi , you are required to immediately notify the service provider in question. Any verbal notification must be in writing and sent to our supplier as soon as possible . Until we do we become aware of a problem , we can try to fix it . Many problems can be resolved quickly.
10 . Behavior
Upon booking , you accept responsibility for any damage or loss caused by you or by a participant of your group. You will be prompted immediate and full payment for any damage or loss caused , directly to the operator / manager of the hotel or the service provided. If you fail to do so, you will be responsible for any lawsuit filed against you and you will be required to pay full also of our legal expenses and those of any third parties involved .
11 . The General Conditions for suppliers
Some of the services that make up your holiday are provided by independent suppliers from the hotel. They shall ensure the provision of such services in accordance with their terms and conditions of sale .
12 . Special requests and medical problems
If you have any special requests , we ask you to communicate at the time of booking . Although we will try to satisfy all the requests , as long as these are reasonable, we can not guarantee that every request is met unless our written confirmation . You will get a written confirmation to your request (if possible) if the request itself should be of paramount importance to you . The confirmation that the request has been served or sent to the supplier or included in the special requests upon receipt or any other documentation is not confirmation that the request will be met . Unless it is specifically stated, all special requests are subject to availability. We regret not to be able to accept bookings with special conditions , eg . is specified in the reservation where a special condition of fulfillment of a special request . All bookings will be treated as reservations "standard" subject to the above provisions on special requests . If you or any person of your knowledge you have any health problems or disabilities that may affect the progress of your holiday , tell before confirmation of booking. If we assume, reasonably , that it can not meet the special needs reported by you , we reserve the right to decline your booking or , if such information is not received at time of booking , and subsequently will not be taken into account.
13 . The travel documents
You are responsible for all travel documents and vouchers. You will not be reimbursed if, because of the travel documents are not in order , you can not perform or complete the same stay and we will not be responsible for the additional costs that you may suffer as a result.
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