CUSTOMER SATISFACTION

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Period:

Nights:

Reason for stay:

How did you hear of the hotel:

Rank from 5 to 1 or from very good to very poor

Help with booking: 5 4 3 2 1

Help with check-in: 5 4 3 2 1

Courtesy of reception staff: 5 4 3 2 1

Appearance of hall: 5 4 3 2 1

Cleanliness of hall: 5 4 3 2 1

Appearance of room: 5 4 3 2 1

Cleanliness of room: 5 4 3 2 1

Cleanliness of bathroom: 5 4 3 2 1

Comfort of bed: 5 4 3 2 1

Quality of sleep: 5 4 3 2 1

Room service: 5 4 3 2 1

Appearance of restaurant: 5 4 3 2 1

Cleanliness of restaurant: 5 4 3 2 1

Courtesy of restaurant staff: 5 4 3 2 1

Variety of dishes offered: 5 4 3 2 1

Quality of dishes offered: 5 4 3 2 1

Further comments:

Best Western Farnese Hotel - Hotel San Marco - Holiday Inn Express - Palazzo Toscani

Consorzio INCHOTELS - sede legale: Via Reggio 51/a Parma - P.IVA 02295980342

INC Hotels Group - Customer Satisfaction