INC Hotels Group - Customer Satisfaction
The art of hospitality in Parma...
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CUSTOMER SATISFACTION

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Hotel Name:
Period:

Nights:
Reason for stay:
How did you hear of the hotel:
Rank from 5 to 1 or from very good to very poor

Help with booking: 5 4 3 2 1

Help with check-in:
5 4 3 2 1

Courtesy of reception staff:
5 4 3 2 1

Appearance of hall:
5 4 3 2 1

Cleanliness of hall:
5 4 3 2 1
Appearance of room: 5 4 3 2 1

Cleanliness of room:
5 4 3 2 1

Cleanliness of bathroom:
5 4 3 2 1

Comfort of bed:
5 4 3 2 1

Quality of sleep:
5 4 3 2 1

Room service:
5 4 3 2 1
Appearance of restaurant: 5 4 3 2 1

Cleanliness of restaurant:
5 4 3 2 1

Courtesy of restaurant staff:
5 4 3 2 1

Variety of dishes offered:
5 4 3 2 1

Quality of dishes offered:
5 4 3 2 1

Further comments: